@675,294
i don't give a fuck, i was drinking Starry™ while reading your post
very funny coincidence to have anontalk on the brain and for nearlyfreespeech, one of kimmo's old hosts and the one i use for most of my cheaper projects specifically because of the goodwill it earned by kicking kimmo off, to
make a post about charging for obstinate and dickheaded users
Look, we’ve all dealt with a company we are pretty sure was fucking with us just because they could. We’ve all dealt with stupid policies that appear intentionally designed to make it harder to get what we want. We’ve all dealt with companies that act like they resent customers for existing. (In fact, I’m pretty sure OptumRX checks all those boxes at once!)
This is not that company.
This is a small business. I am the owner. I have been personally involved every day for the past 23 years in trying to make the best service possible, and to do right by every one of my customers. Even the dickheads.
We want you to be successful. We are always here to help you. I am always here to help you. I see every support ticket. I personally have over 13,500 posts on our forum. I am not a hard person to reach.
The caveat is that help is not unconditional. If you want our help, it’s provided on our terms. Terms that keep our members’ data and assets safe, and keeps our service financially afloat.
We don’t provide email support. If you email us, you’re going to get an autoresponse. Do what it says. If the type of help you want is something (rare) that we charge for, pay for it. If we say you need to post on the forum to get help, post on the forum to get help. If we say you need to follow the process, follow the process.
And if you’ve been our loyal customer for 150 years and you can’t believe that you’re being treated so despicably, yeah, good instinct. Don’t believe it. You’re not being treated like that. There’s something specific you’re doing that’s keeping us from helping you.
Whatever you do, don’t spiral into a self-feeding rage demon until the main thing keeping you from solving your problem is being so angry that you can’t think straight and you lash out at people who really, genuinely would love to help you if you would let them. It’s really bad for your digestive system.
Also, it costs $50.00.